Q: Do you have a cancellation policy?
A: Yes. We kindly ask for 24 hours notice when cancelling or rescheduling an appointment. If a client fails to cancel or reschedule with at least 24 hours notice, we will require a deposit for booking future appointments. If a deposit is required for booking an appointment, it will not be refunded with less than 24 hours notice for cancelling or rescheduling.
NOTE: During the COVID-19 pandemic, there will be no penalty for clients who cancel within 24 hours of their appointment for illness, however, our policy stands for those who do not call to let us know they will not be at their appointment.
Q. Do you require deposits for services?
A: For clients who have failed to cancel or reschedule appointments according to our cancellation policy or who are booking spa packages, we require a 50% deposit. Deposits are only refundable with 24 hours notice when cancelling or rescheduling.
Q: Why do you sometimes require deposits?
A: When scheduling an appointment for you, we are setting aside time that could be used to serve another client should you cancel or reschedule. In the event that a client cancels or changes their appointment with little notice, we do not have enough time to fill that slot, especially large time slots. As a result, we do not get paid for that time and cannot pay our stylist or technician. With less than 24 hours notice for cancellation or rescheduling, we do not refund the deposit so that we may be able to pay our stylist or technician for the time that they are at work.
Q: Do I need an appointment for services?
A: Yes, all services require appointments. Please call (708)377-2710 or use our online booking tool to schedule.
Q: Do I need a consultation for chemical services (color, perms, highlights, smoothing)?
A: First time clients are required to have a free consultation prior to scheduling a chemical service. During a consultation, we can assess the condition of your hair to determine if we will be able to provide your desired service, assess the length and density of your hair, determine the length of time needed to complete your service, and provide you with an exact price quote. Your chemical service will be scheduled at the conclusion of your consultation. By scheduling a consultation, you are not obligated to schedule a chemical service. Schedule your free chemical service consultation online or by calling (708)377-2710.
Q: Are my services guaranteed?
A: At Boho Hair Studio & Day Spa, our goal is to exceed your expectations. If for any reason you feel your haircut or color needs adjusting, just come back in within 7 days for haircuts or 14 days for color and we'll make any necessary changes free of charge. Certain color services are not guaranteed. These may include direct dye services or corrective color or color change services after the first appointment when more than one appointment is required to achieve desired results. Your stylist will inform you if your service is not guaranteed before providing it. Please note that each stylist is independent, therefore, all requests for adjustments are handled through the stylist who provided your services.
Q: Do I need to sign consent forms for services.
A: Many of our services require that you sign a consent form. If you are under 18, a parent will need to sign the form.
Q: Which forms of payment do you accept?
A: Since each of our team members is independent, you will pay them directly. Team members are equipped to accept major credit cards and also accept cash. Contact your independent professional to ask if your check can be accepted.